Privacy Policy

Introduction

Welcom Home Team ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information you provide when visiting welcomhometeam.com or contacting us regarding real estate services.

By using our website or submitting your information, you consent to the practices described in this Policy.

Information We Collect

We collect information you voluntarily provide, including:

• Your name, phone number, and email address
• Property address and details (for cash offer inquiries or listings)
• Details about your real estate situation or goals that you share with us

We may also collect standard website analytics data such as pages visited, browser type, and IP address through cookies or analytics tools.

How We Use Your Information

We use the information you provide to:

• Respond to your inquiry about buying or selling a property
• Prepare and present cash offers on your property
• Provide property information, comps, or market insight
• Contact you via phone, email, or text message in connection with your inquiry (with your consent)
• Comply with applicable real estate regulations
• Improve the quality of our services and website

SMS Consent & Mobile Data

When you opt in to receive text messages from us, your phone number and consent are used solely to communicate with you about your specific inquiry. We do not use this information for any other purpose and do not provide it to advertisers, data brokers, or affiliate marketing programs.

Message Frequency

Message frequency varies depending on your inquiry and transaction status. Typically 2–8 messages per inquiry.

Message and Data Rates

Message and data rates may apply based on your mobile carrier's plan. Contact your carrier for details about rates that apply to you.

Opting Out

You may opt out of SMS messages at any time by replying STOP to any message. You may also reply HELP for assistance. For complete SMS terms, see our SMS Messaging Terms.

Information Sharing

We do not sell or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers — trusted vendors who assist in operating our business (such as CRM or communication platforms), subject to confidentiality obligations and only to the extent necessary to provide those services
• Legal requirements — when required by law, court order, or governmental authority
• Business transfers — in connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections

In all cases, we require that any party receiving your information maintains appropriate data protection standards consistent with this Policy.

Data Security

We implement reasonable technical and organizational safeguards to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, maintain our business records, and comply with applicable laws. If you would like your information deleted, please contact us at the address below and we will respond within 30 days.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of text message communications at any time by replying STOP
• Opt out of email communications at any time

To exercise any of these rights, contact us using the information in the Contact section below.

Children's Privacy

Our website and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have received information from a person under 18, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Any material changes will be reflected on this page with an updated effective date. We encourage you to review this Policy periodically.

Contact Us

For questions about this Privacy Policy or to exercise your data rights: